Policy Updates

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Beginning August 4th our hours are 8:30am to 4:30pm, Tuesdays to Saturdays. We will remain closed Sundays and Mondays and most statutory holidays. 

If you feel ill in any way, have travelled out of the country in the last 14 days, or have knowingly been in contact with someone with COVID-19, PLEASE STAY AT HOME. Even if you have a cold, stay home. We don’t need to get sick (in ANY way). We don’t need you to infect another customer. Don’t risk it, please, as it puts my business in jeopardy along with everyone’s health. 

Expect a line up for the til and dress for the weather. We do not have covered areas for you to wait for the till although now that’s its quieter the lineup is very short or non existent. Bring an umbrella. Bring a fan. Bring someone to fan you. Bring a cold drink (non alcoholic of course!). 

We are limiting the amount of customers in at a time BUT the volume of shoppers has diminished now that spring is over so we never reach capacity and you can enter through the front gate.

Our carts are sanitized after each use and we have a hand sanitizing station at the entrance. Our hand sanitizer is made specially for us from our fertilizer supplier and its made in Canada with Canadian grain. How great is that! It contains 74% ethanol along with glycerol which, we’ve found out, makes your hands soft! Even greater! 

Keep 6ft/2m distance from other customers AND staff. If you are reminded by staff to maintain your distance please do not get mad at us. We are simply following the guidelines that allow us to remain open. You might feel comfortable with what you are doing but staff and probably other customers may not.

Touch only what you plan on buying if possible. When shopping with children please keep them by your side and don’t allow them to touch anything (tough to do, I know, I’ve been there, but please use this as a teaching moment if you can). 

We cannot accept little bags of leaves or bugs at this time. If you have a pest or disease sample for identifying please email [email protected] and include good photos of the issue. We shall try to help you out that way. 

When you get near the store to pay for your items you will see a sign asking you to wait for the cashier.A staff member will take your cart first if you have one while you remain where you are, tally it, ask if you require soil, then call you up to pay when the cashier is ready. If you encounter a line up please know that we are pretty organized and are doing our best to get you through as quick as possible while following all the safety guidelines.

Debit, credit card or Cultivate gift card payment is preferred. We will be accepting cash again but we would prefer Debit/Credit as we cannot sanitize money in between customers. When money comes into the till it doesn’t always stay there, it goes out as change for another customer. So your $10 bill may go out to the next person and the last customer’s twoonie will land in your hands. Then you go and spend that twoonie at the local coffee shop then they pass it on to the next person in the drive through. And on it goes, all in the course of an hour or so. We are just trying to minimize risk, that’s all. Money is dirty & full of germs at the best of times. Tapping is easy! The credit card companies have upped the tap limit to $250 so feel free to spend more!

The gift shop is once again open! Yay, you say! BUT it will be limited to one customer or ‘customer group’ at a time. It is very small and staff are in and out constantly so please respect our policies and remember that others may be waiting to shop inside also. If you wish to visit the gift shop please line up outside as normal for the till and then request to go inside when it’s your turn. If no one is in there then you’re golden. Otherwise you may have to stand to the side for a bit. Once you’ve browsed the gift shop you may pay for all of your purchases at the till inside the store (unless directed otherwise) without losing your place in line.

The washroom is not open to the public at this time. No exceptions, sorry. 

When you’ve finished with your cart please leave it outside of the entrance gate and someone will collect it, sanitize it, and put it back into circulation.

This last one is important and yes, we’ve had issues with a handful of people unfortunately. My staff do not need to be subjected to rude comments, swearing or anything negative, really. They have worked their butts off during these stressful months. I get that some people are ‘COVID weary’ but if anyone refuses to follow our policies or acts in an abusive manner to staff or other customers they will be told to leave immediately. Our policies are in place to protect our customers and staff and to abide by the guidelines put out by the government and health authority. If we cannot adhere to them we will be forced to close or get handed a heavy fine. This is not ok. So please don’t be a grumpy pants. We like to joke and laugh with customers at work. Not feel lousy after being verbally abused.

Thank you.

Shirley Eppler