Beginning June 18th our hours are Tuesdays to Saturdays, 9am to 5pm. We will remain closed Sundays and Mondays.
We are still limiting the amount of customers in the garden centre so if you show up at 4:45 and we are at capacity, I’m sorry, but you may not be allowed in. Things are starting to slow down a bit now so this may not be an issue but try to give yourself more time. Better safe than sorry! Unless you want to be locked in after hours to weed and water. Let me know. That can be arranged.
If you feel ill in any way, have travelled out of the country in the last 14 days, or have knowingly been in contact with someone with COVID-19, PLEASE STAY AT HOME. We don’t need to get sick (in ANY way). We don’t need you to infect another customer. Don’t risk it, please, as it puts my business in jeopardy along with everyone’s health. Even if you have a cold, stay away! We don’t want to have to stay home if we catch your cold.
Expect a line up and dress for the weather. We do not have covered areas for you to wait at the entrance or at the till. Bring an umbrella. Bring a fan. Bring someone to fan you. Bring a cold drink (non alcoholic of course!).
Our carts are sanitized after each use and we have a hand sanitizing station at the entrance. Our hand sanitizer is made specially for us from our fertilizer supplier and its made in Canada with Canadian grain. How great is that! It contains 74% ethanol (pharmaceutical grade) along with man made glycerol which, we’ve found out, makes your hands soft! Even greater!
Keep 6ft/2m distance from other customers AND staff. If you are reminded by staff to maintain your distance please do not get mad at us. We are simply following the guidelines that allow us to remain open. You might feel comfortable with what you are doing but staff and probably other customers may not.
Please don’t get grumpy when you are asked to wait before entering the greenhouse. Yes, there are been some grumpy people. And some great customers who have told off the grumpy ones for being grumpy! Love these people. The greenhouse is a smaller space and we are not allowed to have a huge number of people in there at the same time. Your tomato plant will still be there in 5 minutes. If you’re grumpy I may have to make sure your tomato isn’t there. I mean really, be nice. Please respect social distancing as the areas in the greenhouse are somewhat limited. If someone is already at the tomato table please wait until they’ve moved on before diving in.
Follow the arrows on the paved pathways and read the signs with instructions. READ THE SIGNS, please.
Touch only what you plan on buying if possible. When shopping with children please keep them by your side and don’t allow them to touch anything (tough to do, I know, I’ve been there, but please use this as a teaching moment if you can).
Self service only (except soils, hanging baskets, and heavy items or things we can retrieve from the gift shop for you). With staff all doing extra tasks and following Covid related policies in addition to the heavy workload that this time of year brings I apologize for not being able to offer the level of service you are accustomed to. These are unusual times and we are all running as fast as we can, especially now that we’ve extended our hours to allow more time for shopping.
We cannot accept little bags of leaves or bugs at this time. If you have a pest or disease sample for identifying please email email@example.com and include good photos of the issue. We shall try to help you out that way.
Shop with purpose but if it’s quiet and there’s no line up then, sure, spend a little time smelling the roses! We are full of pretty plants for you to peruse! For those who may not have noticed, we have filled the back half of the soil shed with all the smaller fertilizers, pest/disease controls, hummingbird feeders and miscellaneous hard goods that are normally sold in the gift shop. All that remains in the gift shop is giftware, pruners, gloves, seeds, and smaller items such as twine and ties. More on the gift shop in a moment. I know some of you want to skip ahead but don’t!
When you get near the store to pay for your items you will see a sign asking you to wait for the cashier. A staff member will take your cart first if you have one while you remain where you are, tally it, ask if you require soil, then call you up to pay when the cashier is ready. Someone will load your soil for you. If you encounter a line up please know that we are pretty organized and are doing our best to get you through as quick as possible while following all the safety guidelines.
Debit, credit card or Cultivate gift card payment is preferred. We will be accepting cash again but we would prefer Debit/Credit as we cannot sanitize money in between customers. When money comes into the till it doesn’t always stay there, it goes out as change for another customer. So your $10 bill may go out to the next person and the last customer’s twoonie will land in your hands. Then you go and spend that twoonie at the local coffee shop and they pass it on to the next person in the drive through. And on it goes, all in the course of an hour or so. We are just trying to minimize risk, that’s all. Money is dirty & full of germs at the best of times. Tapping is easy! The credit card companies have upped the tap limit to $250 so feel free to spend more!
The gift shop is once again open! Yay, you say! BUT it will be limited to one customer at a time. It is very small and staff are in and out constantly so please respect our policies and remember that others may be waiting to shop inside also. If you wish to visit the gift shop please line up outside as normal for the till and then request to go inside when it’s your turn. If no one is in there then you’re golden. Otherwise you may have to stand to the side for a bit. Once you’ve browsed the gift shop you may pay for all of your purchases at the till inside the store (unless directed otherwise) without losing your place in line.
The washroom is not open to the public at this time. No exceptions, sorry. You’re going to have to wait until you get home. Maybe that cold drink you brought for the line up wasn’t such a great idea.
When you’ve finished with your cart please leave it outside of the entrance gate and someone will collect it, sanitize it, and put it back into circulation.
This last one is important and yes, we’ve had issues with a handful of people unfortunately. I don’t get how they don’t get it but they don’t apparently. My staff do not need to be subjected to rude comments, swearing or anything negative, really. They have worked their butts off during these stressful few months. If anyone refuses to follow our policies or acts in an abusive manner to staff or other customers they will be told to leave immediately. I don’t get mad often, hardly ever really, but this behaviour is totally unacceptable and it will get me riled up. Our policies are in place to protect our customers and staff and to abide by the guidelines put out by the government and health authority. If we cannot adhere to them we will be forced to close or get handed a heavy fine. This is not ok. So don’t be a grumpy pants.